WHAT PAYMENT METHODS ARE SUPPORTED?

We support FedEx, UPS, DHL payment. All transactions are secured by encryption technology.

DO I HAVE TO PAY SHIPPING COSTS?

Shipping costs depend on your delivery address. You can view shipping cost details on the checkout page. Thank you.

DO I HAVE TO PAY CUSTOMS DUTIES OR TAXES ON MY ORDERS?

If your checkout page shows “Duty free shipping” shipping method, you will not have to pay any additional duty.

WHAT SHIPPING METHODS ARE AVAILBALE?

We offer a variety of shipping methods to ensure you can choose the option that best fits your needs and timeline. Here are the common shipping methods we provide: Standard Shipping,Expedited Shipping,Next-Day Delivery,International Shipping,Express Couri

HOW LONG DO I HAVE TO WAIT FOR MY ORDERS TO SHIP?

Models in stock in our US warehouses are shipped directly from the warehouse within 1 to 2 days; otherwise it will be shipped from China within 7 to 10 days. You can track your order “Order Status”. If you have any questions, please contact store@minisforum.com. (Note: The above rules do not apply to hot sale and pre-order products.)

CAN I CHANGE THE SHIPPING ADDRESS FOR AN ORDER THAT HAS ALREADY BEEN SHIPPED?

Once an order has been processed and handed over to the shipping carrier,we are unable to modify the shipping address. Please ensure that the address provided at checkout is accurate to avoid delays or incorrect deliveries.

CAN I RETURN OR EXCHANGE A USED ITEM?

Generally, we only accept returns or exchanges for unused and unopened items. Used or opened items cannot be returned unless they have a defect or quality issue.

WILL THERE BE ANY HANDLING FEES FOR REFUNDS?

1) Orders may be cancelled before the product is shipped or produced. However, the platform will deduct a 2% handling fee. 2) If the product has been shipped, the customer will not be able to cancel the order unless the customer bears all costs of returning the package and a 2% platform handover fee for the goods. 3) If you request a refund within 7 days of receiving the goods, we will refund the full amount. However, the refund amount may be affected by exchange rate fluctuations, resulting in exchange rate losses. This is beyond our control, please understand. 4) Returns will not be accepted after 7 days of receiving the goods unless there are quality issues. If a return is required, a 15% depreciation fee will be deducted from the customer because the returned equipment cannot be resold.

WHO PAYS FOR RETURN SHIPPING?

Please contact our customer service for returns or exchanges. Our customer service will assign a return warehouse for you based on the condition of your item. For DOA devices, we will cover the shipping cost of returning the device. Please provide us with feedback within 24 hours after receiving the product. Our customer service will process your return as soon as possible. Please note that we do not cover the shipping cost of the package except in DOA cases.

HOW CAN I TRACK MY PAID ORDER?

There are three ways to track your Express Checkout order. 1. Track your order in your Personal Center. Rest assured that the tracking information will be clearly displayed in your Personal Center after you have linked your Paypal account with your MINISFORUM account. 2. Track your package by clicking on the "Order Status" button. Rest assured that once you submit your order number and your MINISFORUM account, we will immediately send an email with the tracking information. 3. Website Tracking: DHL http://www.dhl.com/en/express/tracking.html

WHAT SHOULD I DO IF I HAVE QUESTIONS AFTER RECEIVING THE ORDER?

You can submit the form directly or call our customer service. For more information about customer support, please see "Contact Us".

DO YOU DELIVER REMOTE AREAS?

Yes, MINISFORUM can ship worldwide. Shipping costs and shipping times depend on the chosen shipping method. For more information on shipping, please see our shipping instructions. If you have any questions, please feel free to contact our customer service.