Thank you for purchasing our products. We are committed to providing reliable after‑sales support and warranty services to global users.

The product warranty period is calculated from the user's original purchase date and corresponding warranty policies are implemented based on the product sales region and product type.

The warranty period varies depending on product category and region. Please refer to the indicative table below:

During the warranty period, if the product malfunctions due to product quality issues or manufacturing defects under normal use, we will provide free repair or replacement services.

Warranty coverage includes but is not limited to:

• Product manufacturing defect
• Non-human hardware failure
• Functional abnormalities occurring under normal use
• Quality issues confirmed by official inspection

If the product cannot be repaired, we may provide:

• Replacement service for products of the same model

• Damage caused by human misuse, dropping, squeezing, liquid ingress, etc.
• Damage caused by force majeure such as fire, flood, lightning strike, etc.
• Unauthorized disassembly, repair, or modification
• Malfunctions caused by using the product without following the requirements of the product manual
• Normal wear, scratches, or aging of the product's appearance
• Inability to provide valid purchase vouchers
• Damage caused by use beyond the normal operating range of the product

If you need to apply for after-sales service, please contact official customer support and provide the following information:

• Order Number or Purchase Receipt
• Serial Number (if applicable)
• Fault Problem Description
• Fault photos or videos

The customer service team will provide you with troubleshooting, repair, or replacement solutions after verification.

• When users send products for inspection or repair, the shipping fee for sending may need to be borne by the users;
• If it is confirmed through inspection that the issue is a quality problem within the warranty scope, we will bear the return shipping fee after the repair is completed;
• Different countries or regions may implement different transportation policies in accordance with local laws and regulations.

• This warranty policy may be adjusted according to local consumer protection laws;
• Products purchased through non-officially authorized channels may not be eligible for official warranty services;
• The replaced product may be an officially certified refurbished device, but it will be guaranteed to have equivalent functionality and performance.

For after‑sales support or technical assistance, please contact us via the official customer service contact information provided on our official website.
Official support channel: support@minisforum.com .